Kanga's Crew Supervisor

Are you an energetic, guest-focused leader who enjoys developing people and creating memorable family experiences?

Kanga’s is looking for a hands-on Playcenter Supervisor who can lead from the floor, support the team, solve problems, and help maintain a fun, clean, safe, and well-organized facility.

The Playcenter Supervisor leads assigned shifts and is responsible for the overall guest experience, team performance, safety, cleanliness, and operational execution of the facility.

This is not a desk-only position. Supervisors are expected to remain visible, step into any department when needed, and ensure the front desk, café, parties, play areas, and attractions operate smoothly.

• Open or close the facility and verify that all operating areas are clean, safe, staffed, and ready
• Lead pre-shift huddles, assign positions, and adjust staffing as business needs change
• Supervise, coach, motivate, and support team members throughout the shift
• Ensure guests are welcomed promptly and receive friendly, professional service
• Resolve escalated guest concerns, party issues, and routine service-recovery situations
• Monitor guest flow, wait times, café service, parties, attractions, and facility conditions
• Ensure waiver, wristband, check-in, and child-release procedures are followed
• Confirm play areas and attractions are inspected, staffed, and operated only by trained employees
• Lead the initial response to injuries, missing-child reports, alarms, severe weather, and other incidents
• Ensure incidents, safety concerns, maintenance issues, and guest complaints are documented and escalated appropriately
• Review the daily party schedule, assign hosts, verify package details, and keep parties running on time
• Monitor café and kitchen service, including order accuracy, food safety, cleanliness, ticket times, and inventory levels
• Conduct regular facility walkthroughs and ensure cleaning checklists are completed
• Assist with guest service, café operations, parties, attractions, and cleaning whenever additional support is needed
• Open and close registers, verify cash drawers, and follow cash-handling and deposit procedures
• Monitor inventory, waste, shortages, and supply needs
• Complete shift reports and communicate unresolved issues to the next leader or management
• Protect company property, confidential information, and guest data
• Model Kanga’s service, safety, attendance, dress-code, and conduct standards

Kanga’s Supervisors are expected to:

• Lead visibly from the floor
• Set a positive and professional tone
• Give clear direction and follow through
• Hold employees accountable fairly and consistently
• Remain calm and decisive during busy periods
• Recognize problems early and take action
• Support employees rather than simply directing them
• Balance hospitality, safety, efficiency, and financial responsibility
• Ensure every critical position remains properly covered

• Previous supervisory or leadership experience in hospitality, restaurants, retail, recreation, childcare, attractions, events, or another guest-facing environment
• Strong customer-service and conflict-resolution skills
• Ability to lead, coach, and hold employees accountable
• Ability to manage several departments and priorities at the same time
• Clear verbal and written communication skills
• Strong organization, judgment, and follow-through
• Comfortable making decisions without constant supervision
• Comfortable using point-of-sale systems, phones, tablets, email, scheduling tools, and basic spreadsheets
• Dependable attendance and punctuality
• Availability to work evenings, weekends, holidays, school breaks, and special events
• Ability to obtain required Texas food-safety, CPR, first-aid, and other job-related certifications
• Ability to successfully complete required job-related screening
• Experience in a family entertainment center, indoor playground, amusement venue, restaurant, café, birthday-party facility, or event venue is preferred

• Standing and walking for most of the shift
• Moving repeatedly throughout a large indoor facility
• Bending, reaching, squatting, kneeling, pushing, and pulling
• Lifting and carrying items weighing approximately 40–50 pounds
• Responding quickly to incidents anywhere in the facility
• Working around children, crowds, loud music, flashing lights, moving attractions, food equipment, and cleaning products
• Assisting with cleaning, food service, parties, and other hands-on operating duties
• Reasonable accommodation may be provided as required by applicable law

Kanga’s operates seven days a week. Supervisors must be available for a flexible schedule that may include weekdays, evenings, Saturdays and Sundays, holidays and school breaks, camps, birthday parties, private events, and high-volume seasonal periods.

Weekend availability is an essential requirement.

• Creates a warm and energetic environment
• Keeps employees productively assigned
• Maintains strong safety and cleanliness standards
• Handles guest concerns with confidence and empathy
• Keeps parties, attractions, and café service running on time
• Communicates problems early and follows through on solutions
• Maintains accurate shift, incident, cash, and operational documentation
• Develops a reliable and engaged team
• Leads from the floor rather than remaining in the office
• Leaves the facility and team stronger at the end of every shift

Be present. Be proactive. Be accountable. Lead with hospitality.

At Kanga’s, supervisors do more than oversee tasks. They set the energy, protect the guest experience, develop the team, and take ownership of the shift.

This description summarizes the general responsibilities of the position. Duties, assignments, schedules, and operational expectations may change based on business needs.